S-Doc Job Statuses

Before attempting to troubleshoot S-Doc Job errors, we recommend navigating to the template record(s) being used with the S-Doc Job and running a Save & Preview. If the document does not generate successfully, your issue likely has to do with the document template itself. If the document does generate successfully, move on to the troubleshooting information below.

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For jobs stuck at 35, 40, 60, 80, or 90% you can navigate to Setup > Apex Jobs and look for a failed Apex job. The error message on the Apex Job may provide additional information.

S-Doc Job Status Errors

1. Completed: The documents have been created and (if relevant) emailed successfully
2. Error: The job failed. Check the Status Details section for more information
3. Error (Run As User Failed): The Run As User callout failed. Check the Status Details field for more information, and ensure you have configured the Run As User feature correctly
4. 10: An error occurred in transition from the job creator user to the Run As User user. Ensure you have configured the Run As User feature correctly
5. 35: An error occurred processing concurrent job splitters
6. 40: An error occurred in part 1 of document generation (aka processing Runtime Prompts)
7. 60: An error occurred in transition from part 1 of document generation to part 2 of document generation
8. 80: An error occurred in part 2 of document generation, file/attachment creation, or emailing
9. 90: The document(s) were generated successfully, but an error occurred during S-Sign processing