> For the complete documentation index, see [llms.txt](https://help.sdocs.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sdocs.com/sdocs/maintenance-and-troubleshooting/legacy-workflows/s-doc-jobs-legacy/high-assurance-with-mfa-error.md).

# High Assurance with MFA Error

Problem

Salesforce requires Multi-Factor Authentication (MFA) for all users. This means "High Assurance" setting in Session Setting is enabled by default. However, [**"High Assurance" being enabled restricts the asynchronous processing performed by S-Docs Jobs**](https://kb.sdocs.com/knowledge-base/sdocs/administration/s-docs-with-multi-factor-authentication-mfa/) and causing them to fail or produce corrupted files.

A common manifestation of this can be the ‘**Failed to load PDF**’ error when an S-Docs Job successfully completes and generates a PDF template.

Solution

{% stepper %}
{% step %}
Navigate to the Setup menu in your Salesforce Org.
{% endstep %}

{% step %}
Type "Profiles" into the QuickFind bar and then click Profiles in the dropdown menu.
{% endstep %}

{% step %}
Click Edit next to the appropriate profile name.
{% endstep %}

{% step %}
Find the Session Settings section, and ensure the Session Security Level Required at Login is set to None (not High Assurance).
{% endstep %}
{% endstepper %}


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